Order Processing

All orders are processed within 1–2 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will contact you using the information provided at checkout.

Domestic Shipping (United States)

Choucoune ships throughout the United States.

Estimated delivery times are as follows:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Express Shipping: 1–2 business days

Delivery estimates begin once an order has been shipped and are not guaranteed.

International Shipping

International shipping is available to select countries.

Estimated delivery times are typically:

• Standard International Shipping: 7–21 business days
• Expedited International Shipping: 5–10 business days

International delivery times may vary due to customs processing, local postal services, and other factors beyond our control.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, dimensions, and selected shipping method.

Any promotional free shipping offers will be clearly stated on our website and are subject to applicable terms and conditions.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

Choucoune is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the expected delivery date.

While Choucoune is not responsible for carrier-related delivery issues once a package has been shipped, we will make reasonable efforts to assist customers in filing claims with the shipping carrier.

Shipping Delays

Delivery dates are estimates only and are not guaranteed. Choucoune is not liable for shipping delays caused by weather, natural disasters, carrier disruptions, customs delays, or other circumstances beyond our control.

Policy Updates

Choucoune reserves the right to update or modify this Shipping Policy at any time without prior notice.